Sofa Direct Complaints Form Sofa Direct

Name *

First Name Last Name

Email *

Phone Number *

Address *

Street Address

Street Address Line 2

City

Post Code

Platform of purchase *

Order number/reference *

e.g. WEB1234

Product name *

e.g. Valencia, Verona, Sienna, Anna

Date of delivery *

Day Month Year

Did you install the product yourself? *

Yes No

Have you purchased the 5 year extended warranty? *

Yes No

Batch number *

A string of characters located on the packaging or underneath the product (usually on a white label). We need this information to locate issues and trends within certain batches and to allow us to remedy the situation correctly.

Description of the issue *

Describe the issue in detail so we can resolve the issue quickly for you.

A Copy of your invoice *

Image showing full page of your Invoice.

Please upload a photo of the issue *

A photo clearly showing the affected area.

Please upload a photo of the sofa *

A photo clearly showing the whole sofa in the room.

Any addtional image/video

Please upload anything else that you think will help.

Please note, all the above information is required to fully investigate your issue as quickly as possible.

By submitting this information you confirm the information you have entered is accurate.

An issue with your furniture?