Home Delivery & Returns
Your Order,Our Priority
Delivery & Returns
At Sofa-Direct, we aim to make your shopping experience as smooth and stress-free as possible. That’s why we offer fast, reliable and affordable delivery across the UK.
Your Order, Your Choice
Delivery options
Standard delivery
Weekday delivery, ground floor, to the first safe point inside your door. Estimated: 5–10 working days for in‑stock items.
Room‑of‑choice
Sofa feet/sections assembled and packaging taken away. Add at checkout or contact us to upgrade.
Assembly service
Sofa feet/sections assembled and packaging taken away. Add at checkout or contact us to upgrade.
Express delivery
Available on selected in‑stock sofas to mainland UK postcodes. Estimated: 2–4 working days. Surcharges may apply.
Fast & Reliable
Lead times
Flexible payment options that make owning your dream furniture easier than ever. Bring home comfort today pay over time with our easy financing plans. Simple, transparent, and affordable finance solutions for every budget.
In‑stock sofas: 2–10 working days depending on postcode and service.
Made‑to‑order: 4–10 weeks (we’ll confirm your ETA by email).
Pre‑orders: Dates shown on the product page; we’ll schedule as soon as stock lands.
We’ll text/email tracking once your delivery window is booked.
Fast & Reliable
Tracking & Updates
You’ll receive a booking link or time window by SMS/email. On the day, drivers will call ahead if required.
Reschedule up to 24 hours before your slot.
Missed delivery may incur a redelivery fee.
What to Expect
On the day
Ensure clear access and protect floors if needed.
Measure doorways, stairwells and lifts; modular sections may be separated.
Adults (18+) must be present to sign for delivery.
Drivers can’t remove doors/windows—please arrange a glazier if access is tight.
If the item can’t fit, we can leave kerbside or return to depot (fees may apply).
Handled with Care
Returns & damages
Please check your order on arrival. Note any issues on the driver’s paperwork and take photos.
Change of mind: Within 14 days for unused items in original packaging. Collection charges may apply.
Faults/damage: Report within 48 hours so we can repair/replace promptly.
Where We Deliver
Delivery Areas & Surcharges
Most mainland England & Wales postcodes are standard rate. The following areas incur a surcharge:
£75.00
KY, FK, PA, G, KA, ML, EH, TD
£75.00
KY, FK, PA, G, KA, ML, EH, TD
£75.00
CT1, CT10, CT11, CT12, CT13, CT14, CT15, CT16, CT17, CT18, CT19, CT2, CT20, CT21, CT3, CT4, CT5, CT6, CT7, CT8, CT9, SA19, SA20, SA32, SA31, SA33, SA39, SA40, SA48, SA44, SA47, SA46, SA45, SA43, SA38, SA37, SA35, SA36, SA34, SA42, SA41, SA66, SA63, SA67, SA68, SA69, SA70, SA72, SA71, SA73, SA61, SA62, SA65, SA64, SY25, SY23, SY24, SY20, SY19, SY18, SY17, LL35, LL36, LL37, LL38, LL39, LL42, LL43, LL44, LL45, LL46, LL47, LL40, LL23, LL41, LL48, LL49, LL52, LL51, LL53, LL54, LL24, LL27, LL32, LL33, LL57, LL55, LL56, LL61, LL60, LL59, LL68, LL75, LL77, LL62, LL63, LL64, LL65, LL58, LL76, LL74, LL78, LL72, LL70, LL69, LL66, LL67
£75.00
KY, FK, PA, G, KA, ML, EH, TD
£75.00
KY, FK, PA, G, KA, ML, EH, TD
FAQ