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Complaint
How to Raise a Complaint
If you are unhappy with any aspect of your purchase or our service, please contact us as soon as possible. We are committed to resolving all complaints efficiently. Please note that all complaints are dealt with via Email and whatsapp Why not message us on WhatsApp? Please include your postcode, a brief description of the issue, and attach any supporting evidence such as pictures or a short video.
Complaints Info Details
Information to Include
When submitting a complaint, providing as much relevant information as possible helps our team investigate quickly and provide a suitable resolution. Please include:
Full Name and Contact Information:
Order Number and Product Details:
Clear Description of the Issue or Concern:
Describe the problem in detail. If you have purchased multiple sofas please state which one has the issue.
Supporting Evidence:
Attach relevant photos and videos.
Timeline of Events:
Include any dates, times, or previous correspondence related to your complaint. This helps our team understand the full context and speed up the process.
complaint
Our Complaints Process
Acknowledgement
We will confirm receipt of your complaint within 3 working days.
Investigation
Our team will review your complaint carefully and may contact you for additional details.
Resolution
We aim to provide a full response and resolution within 14 working days. Possible resolutions include replacement, repair, refund, or another appropriate solution.
Follow-Up
We keep you informed throughout the process to ensure transparency.
Complaints FAQ