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Product recall
Why We Publish Product Recalls
Your safety is never optional it’s our top priority. Occasionally, a product may be identified as having a potential safety issue. This can happen during our routine quality checks, through customer feedback, or from supplier and regulator alerts. When it does, we act fast, transparently, and responsibly to protect every customer.
Here’s what happens the moment an issue is detected:
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Immediate Stop Sale: Affected products are removed from sale right away.
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Public Recall Notice: We publish clear and easy-to-understand recall details on this page.
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Swift Resolution: Remedies may include a repair kit, a technician visit, a replacement product, or a refund all at no cost to you.
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Customer Notification: All customers who purchased the product are contacted directly.
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Action with Regulators: We work closely with manufacturers and safety authorities to ensure full compliance and a free, safe remedy for all affected customers.
Active Recalls
We are committed to providing safe, reliable, and high-quality furniture. If a product is ever identified as having a potential safety issue, we’ll list the full details below, including the affected models, batch numbers, potential hazards, and what action to take.
Checked Today: 09 October 2025
Product
Model / SKU
Batch / Dates
Issue / Hazard
Remedy
Example Sofa
ABC-123
2024-08 to 2024-10
Loose fixing can cause instability
Free repair kit or technician visit
Product Is Affected
What to Do If Your Product Is Affected
1. Stop Using the Product Immediately
● Disconnect the product from any power source (if applicable).
● Avoid sitting, reclining, or applying any pressure to the affected area.
● If it’s a structural issue, do not attempt to “temporarily fix” it even small faults can worsen over time.
2. Keep it Out of Reach of Children and Pets
● Move the sofa or chair to a safe, low-traffic area.
● If necessary, block off the space or cover the product to prevent accidental use.
● For recliners, ensure the mechanism is fully closed.
3. Do Not Attempt DIY Repairs
● Even minor fixes can void your warranty or make the issue worse.
● All repairs and inspections must be handled by our trained technicians or approved service partners.
4. Prepare the Information We’ll Need
To help us process your case quickly, please have the following ready:
● Order number your full name, or postcode
● Clear photos showing the product, serial/model labels, and the issue
● Model name and batch/lot number showing the product, serial/model labels, and the issue
● Proof of purchase (if possible not mandatory, but helpful)
Your Safety, Our Priority
General Safety Advice for Your Furniture
To keep your furniture in the best and safest condition, follow these essential care tips:
Follow assembly instructions carefully.
Tighten screws and fixings to the recommended torque.
Place sofas and recliners on flat, stable flooring.
Use wall fixings or anti-tip straps if provided.
Keep packaging and small parts away from children.
Never modify furniture or use non-approved parts.
Check fixings every 3–6 months, especially recliners and high-use seats.
If you notice wobbling, damage, or odd noises stop using the product and contact us.
Our Commitment to Safety
At Sofa-Direct, your safety comes first. Every product we sell:
Meets or exceeds UK Fire Safety and Furniture Regulations
Undergoes multiple quality control checks before shipping
Is fully traceable with batch and model codes for fast recall response
Is covered by a 12-month standard warranty, with optional extended care plans
Check Your Product
How to Check Your Product
Fast, Simple & Hassle-Free Know If Your Sofa Is Affected
1. Find Your Product Label
Check under cushions, on the frame, or tags for:
- Model name / SKU
- Batch or lot number
- Serial number (if available)
2. Match It With Our Recall List
Compare your details with the Active Recalls table above.
Not sure? Contact us and we’ll confirm for you fast.
3. Take Action if Affected
- Stop using the product
- Keep it in a safe spot
- Follow the steps in “What to Do”
4. Keep Your Order Info Handy
Order number or proof of purchase speeds up the process.
Contact & Support
Contact & Support
We’ve made it easy for you to get in touch.
- WhatsApp (Fastest Response)
- Email: sale@sofa-direct.co.uk
- Address: 440–450 Stoney Stanton Road, ENG, CV6 5DG, GB
Please include:
- Order number or your name & postcode
- Product photos & labels
- Model name & batch/lot code
Support Hours:
- Monday – Friday, 8:00 AM – 6:00 PM
Need help? Call 02476 705 600.
Product Recall FAQ