12-Month Sofa Warranty

Quality You Can Trust

At Sofa Direct, we believe that buying a new sofa should be an investment in comfort, style, and long-term reliability. Every sofa we sell is carefully selected and manufactured to meet high standards of quality, craftsmanship, and durability.

To give our customers complete confidence in their purchase, all new sofas purchased directly from Sofa Direct are covered by our 12-Month Warranty, effective from the date of delivery.

This warranty protects against manufacturing defects in materials and workmanship that may arise during normal domestic use. It reflects our commitment to customer satisfaction and our confidence in the products we supply.

This warranty is provided in addition to your statutory rights under UK consumer law and does not affect any rights available to you under the Consumer Rights Act 2015 or any other applicable legislation.

What Our 12-Month Warranty Covers

Our warranty is designed to cover genuine manufacturing and structural defects that occur under normal household use.

Structural Frame Protection

The internal frame is the foundation of every sofa. If a manufacturing fault causes the frame to fail during the warranty period, we will investigate and provide an appropriate solution.

Covered defects may include:

• Structural frame failures
• Manufacturing defects affecting frame stability
• Faulty frame construction
• Defects in load-bearing components
• Separation or failure of frame joints caused by manufacturing issues

Recliner Mechanism Protection

For manual and electric recliner sofas, the warranty covers manufacturing faults affecting the operation of the reclining mechanism.

Covered defects may include:

• Faulty manual recliner mechanisms
• Defective electric recliner systems
• Malfunctioning recliner controls supplied with the sofa
• Manufacturing defects affecting reclining performance
• Faults in factory-installed electrical components

Spring and Support System Protection

The comfort and support of a sofa depend heavily on its internal suspension system.

Our warranty covers:

• Broken springs caused by manufacturing defects
• Defective support systems
• Structural faults affecting seating support
• Manufacturing failures within internal support components

Upholstery Workmanship Protection

Our sofas are manufactured to high upholstery standards. Where defects arise due to workmanship issues, they may be covered under warranty.

Coverage may include:

• Faulty stitching caused by manufacturing defects
• Upholstery assembly defects
• Manufacturing faults affecting upholstery integrity
• Defects in factory-installed upholstery components

What Is Not Covered

While our warranty offers valuable protection against manufacturing defects, it does not cover accidental damage, misuse, neglect, or natural wear associated with everyday living.

Examples of exclusions include:

Accidental Damage

• Food and drink spillages
• Ink marks
• Paint stains
• Burns
• Cuts
• Tears
• Scratches
• Scuffs
• Impact damage
• Water damage

Pet Damage

The warranty does not cover damage caused by pets, including:

• Scratching
• Chewing
• Claw marks
• Biting damage
• Staining caused by pets

Misuse and Neglect

The warranty will not apply where damage results from:

• Improper use
• Excessive loading
• Standing or jumping on the sofa
• Improper assembly
• Alterations or modifications
• Failure to follow care instructions

Normal Wear and Tear

All upholstered furniture naturally changes over time as it settles into everyday use.

The following are considered normal characteristics and are not covered under warranty:

• Cushion softening
• Compression of foam fillings
• Natural settlement of seating materials
• Fabric flattening
• Leather softening
• Minor upholstery creasing
• Gradual changes in comfort levels
• General signs of daily use

These changes are expected and do not indicate a manufacturing defect.

Natural Characteristics of Upholstery Materials

Many of our sofas are upholstered using premium materials that naturally vary in appearance and texture.

The following are not considered faults:

• Variations in fabric texture
• Differences in fabric weave
• Natural leather markings
• Leather grain variations
• Shade differences between production batches
• Natural wrinkles in leather
• Minor stitching variations
• Slight differences in dimensions within accepted manufacturing tolerances

These characteristics contribute to the individuality and authenticity of each sofa.

Leather Sofas

Genuine leather is a natural material and will develop character over time.

As leather ages, customers may notice:

• Softening of the leather surface
• Natural stretching
• Development of a patina
• Changes in texture
• Light creasing in seating areas

These are natural characteristics of genuine leather and should not be considered defects.

Where products are described as genuine leather, leather may be used on seating and contact areas, with matching materials used on non-contact sections where appropriate.

Fabric Sofas

Fabric upholstery may display slight variations in:

• Colour tone
• Texture
• Pile direction
• Weave pattern
• Stitching appearance

Depending on the fabric type, shading and texture changes may occur when the fabric is brushed or used regularly. These characteristics are normal and are not considered manufacturing faults.

Customer Care Responsibilities

To ensure your sofa remains in excellent condition and retains warranty eligibility, customers should:

• Follow all care and maintenance guidance provided
• Vacuum upholstery regularly where appropriate
• Clean spills promptly using suitable cleaning methods
• Keep sofas away from excessive heat sources
• Avoid prolonged exposure to direct sunlight
• Use the sofa only for normal domestic purposes
• Report any manufacturing concerns promptly

Proper care helps maximise the lifespan and appearance of your sofa.

Commercial Use Exclusion

Our sofas are designed primarily for domestic household use.

The 12-Month Warranty does not apply to products used within:

• Offices
• Waiting rooms
• Hotels
• Guest houses
• Holiday lets
• Rental properties
• Restaurants
• Cafés
• Public buildings
• Commercial premises

Commercial environments place significantly higher demands on furniture and therefore fall outside the scope of this warranty.

Making a Warranty Claim

If you believe your sofa has developed a manufacturing defect covered by this warranty, we encourage you to contact our customer support team as soon as possible.

To help us assess your claim efficiently, please provide:

• Your order number
• Full name
• Contact details
• A description of the issue
• Clear photographs showing the fault
• The date the issue was first noticed

Providing complete information allows us to investigate your claim more quickly.

Claim Assessment Process

Every warranty claim is reviewed individually.

Where necessary, Sofa Direct may request:

• Additional photographs
• Further information
• Video evidence
• An inspection of the product

Following assessment, we will determine whether the issue falls within the scope of the warranty.

Approved Claims

Where a claim is approved, Sofa Direct may choose one of the following remedies:

• Repair of the affected component
• Replacement of defective parts
• Replacement of the affected sofa
• An alternative solution deemed appropriate by Sofa Direct

The chosen resolution will depend on the nature of the fault, availability of replacement parts, product availability, and practical considerations at the time of assessment.

Warranty Limitations

This warranty:

• Applies only to the original purchaser
• Is non-transferable
• Applies only to products purchased directly from Sofa Direct
• Covers domestic use within the United Kingdom
• Is valid for 12 months from the delivery date

Any repair or replacement carried out under warranty does not extend the original warranty period.

Your Statutory Rights

This warranty is provided as an additional benefit to our customers.

Nothing within this warranty is intended to limit, restrict, or replace your statutory rights under UK consumer protection legislation, including the Consumer Rights Act 2015.

Your legal rights remain fully protected at all times.

Need Assistance?

Our customer service team is always happy to help.

If you have any questions regarding your sofa warranty, product care, or a potential warranty claim, please contact Sofa Direct using the contact information provided on our website. We are committed to resolving genuine manufacturing issues fairly, efficiently, and with minimal inconvenience to our customers.