Stop Using Immediately
Discontinue use until we've confirmed your next step.
And keep safe
- Keep away from children and pets
- Do not attempt DIY repairs
Product Recalls
Your Safety, Our Priority
We publish recalls openly. If you ever own an affected product, here's exactly how to check, what to do, and how we'll put things right.
Why We Publish Recalls
Safety Is Never Optional
If a product is ever found to fall short of our standards, we act immediately — stop-sale, customer notifications, public recall notice, regulator coordination and a swift remedy for you.
How To Check Your Product
Four simple steps to confirm whether your sofa is affected.
Find Your Labels
Locate the product and batch labels fixed to your sofa.
Match The List
Compare against the active recalls listed on this page.
Take Action
If affected, stop using immediately and contact our team.
Keep Order Info Handy
Have your order number and proof of purchase ready.
If Your Product Is Affected
Follow These Steps
Contact Us Quickly
We'll arrange a free repair kit, technician visit or replacement where applicable.
Have ready
- Product name and model
- Batch number from label
- Proof of purchase
Our Commitments
All products meet UK regulations, undergo quality checks, are fully traceable and carry a 12-month warranty.
You're covered
- UK regulatory compliance
- Full traceability
- Standard 12-month warranty
Questions about product safety?
Reach our safety team at Unit 2a Durbar Industrial Estate, Durbar Avenue, Coventry CV6 5QF. Monday–Friday, 8:00 am – 6:00 pm.