Change of Mind Returns

Safety Tips

Changed your mind? No problem. If your new sofa is not quite right, you can return it with our easy change of mind returns.

You have 14 days from delivery to let us know. Our Customer Care team will arrange everything for you.

  • 14 days to decide

    From the day your sofa is delivered

  • We collect it

    No need to hire a van

  • Refund within 14 days

    Once your sofa is back with us

How Returns Work

  • Tell us within 14 days

    Email, call or WhatsApp our Customer Care team with your order number and the item you want to return.

  • We arrange collection

    We agree a convenient date to collect your sofa from your home.

  • We check your sofa

    Our team inspects it to make sure it is unused and in its original condition.

  • Get your refund

    Your refund goes back to your original payment method within 14 days.

What You Can Return

Most items bought from Sofa Direct can be returned if you change your mind, including:

  • Sofas

    2, 3 and 4 seater sofas

  • Corner sofas

    Including modular sections

  • Armchairs

    Standard and recliner chairs

  • Footstools

    Pouffes and storage footstools

Before You Return

  • Make sure your sofa is unused, clean and in its original condition.
  • Keep any original packaging, or protect the sofa with clean covers.
  • Empty any storage areas, pockets and recliner mechanisms of personal items.
  • Unplug electric recliners and tidy away any cables.
  • Let us know about stairs, lifts, narrow hallways or parking restrictions in advance.

Refunds & Costs

  • £TBC

    Collection charge, taken from your refund

  • Full refund for your sofa

    Paid within 14 days of collection

Frequently Asked Questions

  • How long do I have to change my mind?

    You have 14 days from delivery to tell us, and a further 14 days to return your sofa.

  • Can I return a made-to-order sofa?

    Items made to your own size, fabric or design may not be covered. Please check with our team before you order.

  • Will I get a full refund?

    Yes, for the sofa itself. A collection charge may apply, and we will always confirm it with you first.

  • What if my sofa arrives damaged or faulty?

    That is not a change of mind return. Contact us straight away and we will put it right under your warranty.

Start Your Return

Ready to start a return? Have your order number handy and our Customer Care team will arrange everything.